INNOVATIVE LEARNING GROUP
Amid a departmental transformation focused on shifting from a transactional training approach to a holistic strategy, hardware retailer Lowe’s Cos. Inc. sought a partner to deliver Learning@Lowe’s, its performance-based learning function.
In 2010, the company picked Innovative Learning Group (ILG) for the effort, and during the last two years they have worked together to help Lowe’s facilitate its learning transformation in key areas. For instance, they’ve developed a learning strategy that guides creation of performance-based learning; conducted a cause analysis to determine gaps in individual performance; co-created a learning architecture for the firm; built a just-in-time learning system during the development phase; piloted the program; and measured its performance with formal and informal assessments.
ILG and Lowe’s formed four teams for program implementation — one for strategy, management, development and communications. A pilot program for Learning@Lowe’s launched in January. While the sample size is still too small to test the program’s early results, early indications show that store associates are pleased with the new learning experience and content and feel positive about their ability to apply new knowledge and skills.
