SIMON BROWN
Head of Learning Transformation, Lloyds Banking Group
As the largest retail bank in the U.K., Lloyds Banking Group has faced its share of economic challenges. Not only is it undergoing the economic strain in Europe, but it recently brought on a new CEO and strategy, integrated with another bank and is under constant media pressure as part of a backdrop of economic instability.
Lloyds also has learning challenges, which, until a recent strategy shift, included clouded access, poor design, insufficient funding and a lack of commitment and enthusiasm for the function. That was until Simon Brown, the bank’s head of learning transformation, spearheaded an effort to deliver the strategy he designed — which transformed the function with a new operating model, technology, organization design and process, and implemented new strategic learning partnerships to turn Lloyds’ learning around.
By making the business case and gaining commitment from leaders across the bank, Brown implemented his learning framework to provide clear and simple access to learning and a defined curriculum, improve alignment with the bank’s business goals, and offer a slimmed-down and more efficient learning model. Learning alignment to the business has improved by 7 percent and all of the bank’s 104,000 employees have learning coverage. Further, Lloyds’ learning has been mapped to more than 1,500 roles within the firm.
